Returns & Refunds

Hey there — we get it. Sometimes things don’t work out, and that’s okay.

At Mason Coy, we want you to feel good about every part of your experience — from the moment you order to the moment it arrives. And if something’s not quite right, we’re here to help.

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📦 Need to Return or Exchange Something?

No stress. You have 30 days from the day you receive your item to reach out to us.

To be eligible for a return, your item should be:

• Unworn or unused

• In its original packaging
  

Start by reaching out to support@masoncoy.com or just contact us — we’ll get back to you within 24 hours with a solution that works best for you.

💌 Our return and exchange policy is flexible — we’ll always do our best to find a fair and easy resolution for you.

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💔 Something Wrong With Your Order?

If your item arrived damaged, defective, or just not what you expected — please let us know right away. We want to make it right, and your satisfaction truly matters to us.

Simply email support@masoncoy.com or contact us and (if possible) include a quick photo — we’ll take care of the rest.

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💳 When Will I Get My Refund?

Once we receive and inspect your return, we’ll send you an update. If everything looks good, your refund will be processed to your original payment method within 10 business days.

Please note that some banks or card providers may take a little longer to post the refund on your end.

If it’s been more than 15 business days since your return was approved and you haven’t seen the refund, just email support@masoncoy.com or contact us — we’ll look into it right away.

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Have more questions or just want to talk to a real person? We’re here for you.
Reach out to support@masoncoy.com or contact us anytime — we’ll always reply within a day. 💛